There was one year when the school had to go for Chingay. If I recall correctly, the buses were booked by the People's Association and one night, one of the buses was driven by a PRC chap who had just come to Singapore. So he hollanded.
Our school was in the West but he drove all the way to Mandai. The kids on the bus as well as a colleague used their phones to update those of us who have arrived in the school.
One of the parents (I think it was a grandparent) was very mad. His grandson was on that hollanded bus. I must have explained the situation to him and he told me, "Next time you must ensure that all the bus drivers are local!"
I made the mistake of telling him that this was not possible.
The grandparent refused to accept my explanation and said, "No, you cannot talk like that." He said that he would speak to my principal.
I said, "You can go ahead but the result will still be the same."
My answer was foolish. If such a situation had happened now, the 2026 version of Lee Yue Heng would say,
"Sir, next time we will try our best to make sure the driver is suitable. For now, let's wait together. The bus is coming back soon and we are in communication with the kids.."
Sometimes, logic needs to take a backseat when you are talking to an emotional person.